"The NHS number you have dialled is busy. Please die later." Nearly two thirds of NHS acute hospital switchboards fail to answer incoming calls within twenty seconds. The longest wait was 18 minutes. The average answering time across all switchboards was 45 seconds, and fifty hospitals took more than a minute on average.
I am also a Fellow of the Institute of IT Training, a Member of the Institute of Engineering & Technology, a Member of the College of Teachers, and an Associate Member of the Chartered Institute of Personnel & Development.
